Spa FAQ
What you need to know
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Hours

Fitness Centre: 9:00am – 8:00pm 

Outdoor Pool: 9:00am – 8:00pm 

Spa Treatments: Monday – Wednesday 9:00am – 6:00pm, Thursday – Saturday 9:00am – 8:00pm, Sunday 9:00am – 6:00pm 

Check-in

Please arrive at least 30 minutes prior to your appointment time to enjoy your spa journey and experience all of the therapeutic benefits of our hydrotherapy amenities. Your spa reservation is held specifically for you and late arrivals may result in abbreviated service. Your service will end as scheduled as not to delay the next guest. We appreciate your understanding and cooperation. 

Cancellations

All services are to be reserved with a valid credit card. A minimum 24-hour notice is required to cancel or amend appointments. No-shows and guests who cancel less than 24 hours before an appointment time will be billed for the full price. Late arrival for any service will limit the length of treatment. Group spa bookings require 72-hour notice to cancel or amend a reserved booking.

Tranquil Environment

The spa is an adult environment of tranquility and relaxation. We respect the rights of all guests to privacy and quiet. Mobile phones are not permitted in any treatment rooms or relaxation lounges. In all other areas, please keep phones on silent mode. 

Gratuities

Gratuities are at your discretion and not included in service pricing. Group bookings are subject to an automatic 18% gratuity. 

Attire

For your comfort, a luxurious robe and slippers as well as a locker will be provided at time of check-in. All service providers are professionally trained and/or licensed to ensure the highest quality of service and integrity. Proper draping techniques are used to protect your comfort level at all times. Swimwear is required at the pool. 

Special Health Concerns

Please notify our staff when making reservations if you have any special health considerations. Some medical conditions may require consulting with your physician prior to receiving spa treatments. Expectant mothers may enjoy many of the treatments offered after the first trimester; we advise you to avoid treatments using deep pressure or heat. Consuming alcoholic beverages is not recommended before or after a spa treatment. The spa is a smoke-free environment, including the rooftop pool. 

Gift Cards

Spa gift cards are available for purchase here. Packages, individual treatments or any denomination are the perfect gift for any special celebration. 

Day Spa Guests

All spa amenities are available to hotel guests, including locker room, relaxation areas, and outdoor pool. Day guests who have booked a Spa Package are welcome to use all facilities. 

Group Bookings

Whether you are celebrating a birthday, bachelorette, wedding, or any special occasion, spending a wellbeing spa day is the perfect way to celebrate! Let our spa coordinator plan your party for you. With outstanding spa and wellness services, as well as food and beverage options, your group is bound to have a memorable event. 

Bridal Service

Our Bridal Spa packages are designed to lavish our brides-to-be from head to toe. We offer everything from unique spa treatments to bridal makeup, hair styling and nail services. Our six-month beauty preparation guide is sure to guarantee you will be looking your best on your special day.