Enhanced Protocols

We thank you for your trust in us. Your safety and comfort has always been the highest priority for us and even more so now. We have enhanced and adopted many new procedures throughout our hotel and spa to keep you safe and allow you to fully enjoy your experience with us.

Masks

In the interest of public safety, the safety of our team, and our guests, we require masks to be worn in all public spaces.

Enhanced Cleanliness

Significant increases in regular disinfection across all areas of our properties, starting with our public spaces, washrooms, and high-traffic areas. We have removed all shared items that are unable to be sanitized. Additional employees are scheduled and trained to focus on enhanced cleaning, using EPA listed disinfectants and monitor social distancing standards.

Heightened Guest Safety and Comfort

We will operate at a reduced capacity to ensure adequate time for sanitization protocols and to provide additional personal space for all of our guests. Hand sanitizer is available in all areas of the hotel and we have reduced points of contact and minimized use of shared spaces.

Empowered and Educated Employees

Enhanced health & safety training measures for all employees, including the correct procedures for wearing PPE equipment, social distancing awareness, and retraining of cleaning protocols. All employees self-screen and monitor temperature upon arrival to work and are aware of case notification protocols.

Guest Assessment

For the safety of our team and other guests, we ask that you use the Ontario Public Health Self-Assessment Tool before joining us for your visit.